Shipping policy

Last updated: 24 December, 2025

Thank you for shopping with us. Below is everything you need to know about how we handle shipping.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with tracking details (where applicable).

Please note: During peak periods, promotions, or product launches, processing times may be slightly longer.

Shipping Locations

We currently ship to:

  • South Africa and Nigeria

  • International destinations (where applicable)

If your location is not supported at checkout, shipping to your area is currently unavailable.

Shipping Rates & Delivery Time

Shipping costs are calculated at checkout based on:

  • Your location

  • Order weight

  • Shipping method selected

Estimated delivery times:

  • Local Shipping: 2–5 business days

  • International Shipping: 7–14 business days

Delivery times are estimates and may vary due to courier delays, customs processing, or unforeseen circumstances.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 24 hours to appear after dispatch.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Shipping Delays

We are not responsible for delays caused by:

  • Courier service disruptions

  • Customs clearance

  • Incorrect shipping information provided by the customer

  • Force majeure (weather, strikes, etc.)

That said, we’ll always do our best to help track or resolve issues.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer.
Reshipping costs (if applicable) will be borne by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with:

  • Your order number

  • Photos (if damaged)

We’ll review the case and work toward a fair resolution.

Contact Us

If you have any questions about shipping, please contact us at:

Email: Addictoclothing@gmail.com